Convin.ai
AI-powered conversation & automation platform for sales, support, and contact centers
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Overview
Convin.ai combines AI-driven voice call automation, real-time assistant guidance, and comprehensive conversation analytics to transform customer conversations into actionable insights. Its platform automates routine tasks like lead qualification, follow-ups, and high-volume call handling while enabling real-time coaching and compliance assistance. With conversation intelligence, teams capture, transcribe, and analyze 100% of interactions to drive decision-making and performance improvements. Convin’s suite also includes automated QA, agent coaching, and learning tools for faster ramp-up and enhanced outcomes.
Who It's For
Contact Centers, Sales Teams, Support Teams, Collections Departments, Customer Experience Leaders
Key Strengths
AI conversation automationReal-time agent assistanceFull conversation intelligenceScalable contact center support
Primary Use Cases
Automated outbound & inbound phone agents
Real-time assist for live calls
Conversation intelligence & analytics
Automated QA and coaching
Follow-up automation & compliance tracking
Technical Specifications
Supported AI Models
Proprietary AI
Deployment Methods
CloudPrivate CloudOn-premise
Supported Languages
English
Security & Compliance
GDPR
HIPAA
SOC2
ISO
Company Information
Location
Bengaluru, India
Company Size
51-200 employees