Kapture CX
AI‑first Customer Experience Automation Platform
1000+ users
Ready to see Kapture CX in action?
Book a personalized demo with our team.
Overview
Designed for customer support and engagement, Kapture CX combines intelligent self‑service bots, advanced ticketing, and AI‑assisted workflows to streamline operations and reduce manual workload. Its platform integrates real‑time analytics, conversational intelligence, and automation that drive faster resolutions and higher satisfaction scores. With support for voice and non‑voice channels, businesses can resolve up to 90% of queries via AI before human intervention. Kapture’s modular architecture adapts to specific business needs and integrates with existing tech stacks. Trusted by 1,000+ enterprises globally, the solution emphasizes scalability, personalization, and enterprise security.
Who It's For
Support & CX Teams, Contact Centers, IT/HR Ops Teams, Enterprise Customer Experience Leaders, Business Process Owners
Key Strengths
AI‑powered automationOmnichannel supportEnterprise‑ready scalabilityAdvanced analytics & insight
Primary Use Cases
Omnichannel customer support automation
AI‑driven self‑service for end‑customers
Intelligent agent assistance and workflow optimization
Real‑time conversation analytics & quality assurance
Internal employee service desk automation
Technical Specifications
Supported AI Models
Proprietary AIAgentic AI
Deployment Methods
Cloud
Supported Languages
English
Security & Compliance
Enterprise‑grade encryption
GDPR
Company Information
Location
Bengaluru, India
Company Size
201-500 employees