Knowmax
AI‑powered knowledge platform for mistake‑proof customer experience
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Overview
Knowmax empowers enterprises to transform scattered knowledge into a unified source of truth, enabling agents and customers to find precise answers quickly. The platform uses AI‑powered search, interactive workflows, and visual guides to streamline complex SOPs and reduce handling times. It supports omnichannel CX, improves training efficiency, and integrates seamlessly with existing CRM and helpdesk tools. Built to scale with AI‑driven automation and analytics, Knowmax enhances both assisted support and self‑service experiences.
Who It's For
Customer Support Teams, Contact Centers, CX Leaders, Knowledge Managers, Enterprise IT, Help Desk Administrators
Key Strengths
Easy knowledge retrievalAI‑assisted guidanceInteractive decision workflowsOmnichannel support
Primary Use Cases
Knowledge base management & search
Guided agent workflows & SOP execution
Customer self‑service portal
Agent training & onboarding
Analytics & performance insights
Technical Specifications
Supported AI Models
Proprietary AIGen AI
Deployment Methods
Cloud
Supported Languages
English
Security & Compliance
GDPR
Company Information
Location
Gurugram, India
Company Size
51-200 employees