Nextiva
Unified customer experience management and business communications platform
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Overview
Nextiva’s platform integrates cloud‑based VoIP phone systems, contact center tools, team collaboration, messaging, and customer journey orchestration into one unified solution. Embedded AI and automation streamline workflows, boost productivity, and provide insights across channels. Its capabilities extend from SMB VoIP to enterprise contact center orchestration. Nextiva is designed to scale with growing business needs while consolidating communications and customer engagement tools.
Who It's For
Small Business Owners, Contact Centers, Enterprise Communication Teams, Customer Support, Sales Teams
Key Strengths
Unified CX and VoIPAI‑powered insightsOmnichannel communicationScalable enterprise support
Primary Use Cases
Unified business communications across voice, SMS, social, and digital channels
AI‑driven contact center management
Customer journey orchestration and analytics
Team collaboration and internal messaging
Technical Specifications
Supported AI Models
Proprietary AI
Deployment Methods
CloudHybridOn‑premise
Supported Languages
English
Company Information
Location
Arizona, USA
Company Size
1001-5000 employees