Richpanel
AI-powered customer support platform for eCommerce
2000+ users
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Overview
Richpanel centralizes customer support across email, live chat, social, and other channels into a unified interface while leveraging AI to automate repetitive responses, route tickets, and draft replies. It includes a customizable self-service portal to deflect common tickets and integrates order and customer data to deliver personalized support. Richpanel provides robust analytics and reporting to help teams monitor performance and customer satisfaction. It differentiates itself with a strong eCommerce focus, multichannel support, and automation designed to reduce ticket volume and streamline workflows.
Who It's For
E-commerce support teams, Customer service managers, SMBs with online stores, Mid-market eCommerce brands
Key Strengths
Unified support inboxAI-powered automationSelf-service portalDetailed analytics
Primary Use Cases
Unified multichannel customer support
Automating routine support tickets
Self-service customer resolution
Performance analytics for support teams
Technical Specifications
Supported AI Models
Proprietary AI
Deployment Methods
Cloud
Supported Languages
English
Security & Compliance
GDPR
Company Information
Location
San Jose, USA
Company Size
11-50 employees