SurveySensum
AI‑Enabled Customer Feedback & Experience Platform
500+ users
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Overview
SurveySensum combines survey management, analytics, and AI‑driven insights to help organizations improve customer satisfaction and retention. Its SensAI engine accelerates survey creation, quality control, sentiment analysis, and automated reporting. The platform supports omnichannel distribution including email, SMS, WhatsApp, and in‑app surveys, with analytics dashboards and expert support for CX programs.
Who It's For
Customer Experience Teams, Product & Marketing Teams, Business Leaders, Market Researchers, SMBs & Enterprises
Key Strengths
AI‑Driven InsightsOmnichannel Feedback CaptureClosed‑Loop Feedback ActionCX Consultation & Support
Primary Use Cases
Real‑time customer satisfaction measurement
Automated sentiment & text analysis
Omnichannel survey distribution (Email, WhatsApp, SMS)
Feedback analysis & closed‑loop management
Employee experience monitoring
Technical Specifications
Supported AI Models
Proprietary AI
Deployment Methods
Cloud
Supported Languages
English
Security & Compliance
SOC 2
ISO 27001
GDPR
HIPAA
Company Information
Location
India, Indonesia
Company Size
51-200 employees