ZapScale
The easiest customer success platform for B2B SaaS teams
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Overview
Designed for B2B SaaS companies, ZapScale offers an intuitive customer success solution that consolidates 150+ data points into a unified view to drive retention, product adoption, and growth. It provides automated workflows, pre-built playbooks, and AI-driven churn and upsell prediction to streamline CS operations. ZapScale emphasizes fast onboarding and usability, enabling teams to get started quickly without heavy technical overhead. The platform also expands teams’ visibility into customer engagement across product usage, support interactions, and communication channels.
Who It's For
Customer Success Managers, Customer Success Leaders (VP/Head), CS Teams in B2B SaaS, Product & Support Teams
Key Strengths
Easy to useAI-powered insightsDeep customer visibilityFast onboarding
Primary Use Cases
Customer health tracking and segmentation
Proactive churn prediction and mitigation
Automated CS workflows and playbooks
Customer communication and campaign management
Technical Specifications
Supported AI Models
Proprietary AI
Deployment Methods
Cloud
Supported Languages
English
Security & Compliance
SOC 2 Type II
VAPT
GDPR
Company Information
Location
Delaware, USA
Company Size
11-50 employees