LimeChat

AI-powered conversational commerce & support on WhatsApp and messaging platforms

300+ users

#AI Agents#Conversational AI#WhatsApp Commerce#AI Customer Support#Conversational Commerce#WhatsApp Marketing#Customer Engagement#AI Chatbot#Lead Generation#Lead Engagement#AI Sales Automation#Marketing Automation#Campaign Management#Customer Service Automation#E-commerce Automation

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Overview

LimeChat delivers AI-driven agents for both growth and support, enabling automated lead engagement, personalized campaigns, and 24/7 customer interactions. Its platform integrates commerce workflows such as in-chat checkout, segmentation, and campaign broadcasts to boost conversions and retention. The solution also provides support features like omnichannel CRM, AI copilot, and analytics, aimed at helping businesses scale without expanding teams. Multilingual capabilities and enterprise-grade security make it suitable for global deployments.

Who It's For

E-commerce Brands, D2C Businesses, Customer Support Teams, Growth & Retention Teams

Key Strengths

AI-driven automationWhatsApp commerce focusMultilingual supportOmnichannel integration

Primary Use Cases

Automated AI customer support

Conversational commerce & cart recovery

WhatsApp marketing & personalized campaigns

Omnichannel CRM & agent assist

Companies

Kapiva

Bengaluru, India

Cult.fit

Bengaluru, India

Mamaearth

Gurugram, India

Hindustan Unilever Limited

Mumbai, India

Bewakoof

Mumbai, India

Technical Specifications

Supported AI Models

Hybrid LLMBrand SOP

Deployment Methods

Cloud

Supported Languages

EnglishHindiTamilTeluguGujratiBengaliMarathi

Security & Compliance

SOC 2

GDPR

ISO27001

Frequently Asked Questions

What is LimeChat?

LimeChat is an AI-powered conversational commerce and customer support platform that helps businesses automate customer interactions across WhatsApp and other messaging channels.

Who should use LimeChat?

LimeChat is designed for e-commerce brands, D2C businesses, customer support teams, and growth marketing teams looking to automate customer engagement.

What features does LimeChat offer?

LimeChat offers AI customer support, WhatsApp commerce, personalized campaigns, omnichannel CRM, AI Copilot, campaign broadcasts, and in-chat checkout.

Does LimeChat support WhatsApp marketing?

Yes. LimeChat enables businesses to run personalized WhatsApp marketing campaigns, automate broadcasts, recover abandoned carts, and engage customers throughout the buying journey.

Can LimeChat automate customer support?

Yes. It provides AI-powered 24/7 customer support, automated responses, agent assistance, and omnichannel ticket management.

Does LimeChat support multiple languages?

Yes. LimeChat supports multiple languages including English, Hindi, Tamil, Telugu, Gujarati, Bengali, and Marathi.

Is LimeChat suitable for enterprise businesses?

Yes. LimeChat offers enterprise-grade security, multilingual capabilities, and scalable automation suitable for growing and large organizations.

Does LimeChat integrate with CRM systems?

Yes. LimeChat includes an omnichannel CRM and integrates customer conversations, campaigns, and support workflows into a unified platform.

What industries commonly use LimeChat?

LimeChat is widely used by e-commerce retailers, D2C brands, consumer goods companies, and online businesses focused on customer engagement and sales automation.

Is LimeChat secure?

Yes. LimeChat complies with security standards including SOC 2, GDPR, and ISO 27001 to help protect customer data and business communications.

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